Customer Service

Shipping costs are calculated at the time of purchase and determined by product weight and quantity. Heavy and bulky items require special attention and must be shipped separately. For these items, a standard rate will be charged. Please note that orders shipped to Hawaii and Alaska may incur additional shipping charges.

Customer pick-up orders are available between 9 a.m. and 3 p.m. on the day following your order. Rush orders are subject to a processing fee. Please contact a Sales Representative at 1-800-624-4488 for all pick-up orders and information. Major credit cards or on-account terms only, please.

If you wish to cancel your order, call our Customer Service Department during normal business hours at 1-800-624-4488.

Most internet orders ship via FedEx or USPS. Shipments over 2lbs sent to PO Boxes may incur additional charges. Please contact Customer Service for details.

For questions about our shipping outside the continental United States call:
Customer Service: 1-800-624-4488

If you have after hours questions please use this contact form and a Sales Representative will contact you within 24 hours.

International Checkout is now available.

For questions about our international shipping call:
Canada +1800.942.0721 ext 503
Direct: +001.801.784.0250

Important Canadian Ordering information:

1. No Brokerage Fees We are very conscious of keeping your costs down on clearance and brokerage fees. For Canadian shipments we DO NOT ship UPS or FedEx Ground to Canada. All shipments are sent via Priority or Economy air delivery and you will not have to pay a Brokerage Clearance fee upon delivery, just the duty and tax on your package. This can save Canadians as much as $50 CAD in potential clearance charges by the shipping carriers.
2. Canadian Shipments under $20 CAD Any shipments valued under $20 CAD will not have any clearance fees, duty or tax.
3. Orders over $1000.00 USD If you are ordering over $1000.00 USD of product you may qualify for discounted shipping rates. This can depend on what you are ordering and the destination. To inquire about any potential savings please contact iGlobal Stores via phone or e-mail at orders@iglobalstores.com.

If you have after hours questions please use this contact form and a Sales Representative will contact you within 24 hours.

Express and overnight delivery orders placed after 10am CST will be shipping the following business day. If you have any questions regarding your overnight or express order, please contact 1-800-624-4488 during standard business hours (8:00-5:00 Monday-Friday). Any changes you need to make to the express shipping status must occur within one hour of placing the order or 1000Bulbs.com will assume the method is accepted and proceed with delivery. If the order is placed outside of standard business hours, the account manager must be contacted before 10:00 am CST the next business day.

At 1000Bulbs.com, customer satisfaction is our first and most important job. Our warranty policy goes beyond our competitors and is one of the best reasons to do business with us.

We want our customers to have a superior buying experience, every time. The warranty policy at 1000Bulbs.com is designed to maximize customer confidence. Please take a moment to review our policy.

Many products offered by 1000Bulbs.com provide a Manufacturer's Warranty. These are clearly stated on the website. PLEASE NOTE: a manufacturer's statement of Average Rated Life Hours does not imply a Warranty.

Some products on our site are not accompanied by a stated factory warranty. We will stand behind those products, unless categorized as Special Handling, Special Order, or Non-Stock for thirty days from date of invoice. Products in this category are usually replaced for the original purchase. In replacing products covered by our Supplemental thirty day warranty, 1000Bulbs.com will pay for the shipping costs of the replacement (up to thirty days from date of purchase). Please review the following Special Handling Non Warranty policy below to understand remedies for products exempt from the 1000Bulbs.com Supplemental Warranty described above.

Certain product categories carry no manufacturer's warranty and are exempt from the 1000Bulbs.com Supplemental Warranty. These products are generally exempt because they must be adapted, modified, or otherwise manipulated in order to be used as intended. Other products have an extremely short life rating due to design, such as Stage and Studio lamps. Please review carefully the following prior to purchase:

We provide service remedies on spooled rope lighting products such as section replacement and invisible splicing kits, at no charge and with no shipping charge, for one year from the date of delivery. Please contact your account manager or customer service for assistance.

All ballasts have their respective factory warranties stated on our website. 1000Bulbs.com will assist its customers with these factory warranties in the following manner:

If a ballast is declared defective and is under warranty; the customer is asked to contact customer service or their account manager and ask for a return merchandise authorization. (RMA) With the RMA, our customer may return the declared defective product at the customer's expense, for factory testing. When the factory tells 1000Bulbs.com that the product is defective and not a product that has been improperly installed, we can credit our customer for the product and we will also credit the original shipping costs of that original ballast purchase. If a replacement is needed, it must be ordered and paid for as if it were a new order. (A credit for the defective may take from 2-4 weeks to be declared acceptable under warranty.) Any and all remedies concerning ballast purchases will follow guidelines as set forth here. Ballasts are not returnable under circumstances outside those described above.

All of the ballasts sold by 1000Bulbs.com are first quality products. All ballasts are factory tested and ready for customer application.

Factory testing of reported defective ballasts often reveals improper installation.

WARNING: Ballast wiring and installation procedures are very complicated and should be attempted by a licensed electrician only. Ballast installation poses serious risks of electric shock which can lead to injury or death.

Many stage studio light bulbs provide average rated lives which are significantly less than 30 days (such as 25-75 hours). Therefore, the 1000Bulbs.com 30 day warranty may not apply to all Stage Studio light bulbs.

Christmas Products are eligible for return or exchange with one exception:  Christmas products are not eligible for return, for any reason, after December 24 of the year in which the purchase was transacted. Warranty procedures may still be employed at any time of incidence.

Special orders and non-stock items are sold as final sale, "no return items". All Fixtures are considered Special Order and are non-returnable. Please allow an account manager to assist you in this kind of purchase in order to guarantee that you are receiving the correct product.

We ship glass to all points on the globe. However, our packing procedures are one of the hallmarks of our business. 1000Bulbs.com takes great pride in our very low incidence of breakage in transit. In order for a damage claim to be successful, 1000Bulbs.com has to be notified of the damage within two working days from date of receipt. As the shipper, we will file the claim on the customer's behalf and arrange for replacement at no charge and no shipping, or arrange for refund. The package must be received (not refused under any circumstances) and inspected. Replacement and refund will be assessed according to the amount of the actual damage.

If replacement is required on product that can only be shipped in case quantities, then a full case must be shipped and charged for, less the amount of the actual damage and no additional shipping charges.

If the total amount of the product for replacement for either damage or defective, is less than ten ($10), a refund, rather than a replacement will be offered to the customer. Shipping small one item packages severely increases the percentage chances for damage.

According to U.S. law, refund credits can only be returned back to the card of original purchase. In the event that a card can no longer be charged back (lost card etc.) an attempt on our part has to be made at least once and then a company check will be sent to the purchaser. The company check process can delay the time taken to receive the refund.

Should the customer receive product not expressly ordered either by our shipping error or incorrect website information, the product will be picked up by our shipper and replacements shipped at no additional charge.